At Rope Chain LA, we are committed to ensuring your satisfaction with our products. Please read our return/exchange policy carefully.

1. Exchange Policy:

  • We offer a 3-day exchange policy from the date of delivery.
  • Exchanges are accepted only for items in brand-new condition, without any damage, scratches, or signs of wear.
  • To be eligible for an exchange, the item must be unused and in its original packaging.

2. Returns:

  • We do not accept returns.
  • All sales are final.

3. Eligibility for Exchange:

  • To initiate an exchange, please contact our customer service within 3 days of receiving your order.
  • You will be responsible for the return shipping costs.
  • The item must be sent back in its original packaging with all accompanying materials.

4. Inspection and Approval:

  • All returned items will be inspected upon arrival.
  • Exchanges will only be approved if the item is in brand-new condition.
  • If the item shows any signs of use, damage, or wear, the exchange request will be denied.

5. Exchange Process:

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your exchange.
  • If approved, the exchanged item will be dispatched promptly.

6. Exclusions:

  • Customized or personalized items are not eligible for exchange.
  • Exchanges will not be processed for items not purchased directly from our website.

7. Contact Us:

  • For exchange inquiries or to initiate an exchange, please contact our customer service at sales@ropechainla.com or (213) 394-8988.

By making a purchase with Rope Chain LA, you acknowledge and agree to abide by the terms of this return/exchange policy.

Best Regards,
Sales Team 
Rope Chain LA